❓Frequently Asked Questions
Q1: Can I get samples before placing an order?
Yes, we can supply 1 or 2 sets of samples free of charge. However, customers are responsible for the shipping costs. We can also produce based on your samples or technical drawings.
Q2: How do you ensure product quality?
We perform 100% testing on all products before delivery to ensure they meet our rigorous quality standards.
Q3: What are your packaging options?
Generally, we pack our goods in branded color boxes or neutral white/brown cartons. If you have a legally registered patent, we can pack the goods in your branded boxes with proper authorization.
Q4: What is the estimated delivery time?
Delivery usually takes 20 to 60 days after receiving your advance payment. The specific time depends on the items and the quantity of your order.
Q5: What are your payment terms?
Our standard terms are T/T 30% as a deposit and 70% before delivery. We will provide photos of the products and packages before you pay the final balance.
Q6: What kind of customer service do you provide?
We provide a comprehensive one-stop service. You can contact us 24/7 via email, phone, or other messaging platforms. We are always ready to assist!