FAQ
Are you a trading company or a factory?
We are a factory, allowing us to offer factory-direct pricing with high-quality control.
How long is your delivery time?
For stock items, we ship immediately after payment. For mass production, it typically takes 14-25 days depending on the order quantity and type.
Do you provide free samples?
Usually, we do not provide free samples. There is a sample cost, which can be refunded after a formal order is placed.
What are your payment terms?
We accept T/T, PayPal, and Western Union. For orders under 1000 USD, 100% in advance. For orders over 1000 USD, 50% in advance and the balance before shipment.
Can you manufacture customized products?
Yes, customized products are available. We can manufacture mechanical seals according to your drawings or design a suitable solution based on your application.
What shipping methods do you use?
We widely use air freight, sea freight, and express delivery due to the compact size and weight of mechanical seals.